FAQs

When should I seek therapeutic counseling?

People seek counseling for many reasons—such as managing stress, navigating life  transitions, improving relationships, or finding clarity during difficult times. If you’ve been  having difficulty coping with daily stressors, recognizing your potential, maintaining work or  home life, engaging with your community, or supporting your emotional well-being for two  weeks or longer, it may be time to consider therapy. Counseling can offer support,  guidance, and practical tools to help you feel more balanced and begin your journey  towards healing. 

What can I expect from therapeutic counseling?

At Universal Therapeutic Services, therapy is designed to be a supportive space where  clients can safely explore their concerns, gain insight, and build the tools needed to move  forward. Our therapists listen attentively and use evidence-based approaches—such as  cognitive-behavioral therapy (CBT), solution-focused techniques, and mindfulness-based  strategies—to help clients work through challenges. 

Therapy is goal-oriented. Together, clients and therapists identify meaningful goals,  develop effective coping skills, and work through emotions and decisions that may feel  overwhelming. The ultimate aim is to equip each person with what they need to feel  confident, capable, and ready to continue their journey beyond therapy—toward lasting  growth and healing.

What about confidentiality?

Universal Therapeutic Services adheres to strict confidentiality guidelines in accordance with HIPAA. We maintain the privacy of all information disclosed during counseling sessions. However, we are obligated by law to report any information related to potential harm to oneself or others, as well as instances of child or incapacitated adult abuse. Rest assured that all other information will remain strictly confidential.

Where will we meet?

Our physical office is conveniently located at 103 Lydia Street, Greenville, SC 29605 for in person appointments. Additionally, we offer teletherapy services for those interested in  therapy via phone call or video call. We aim to meet our clients where they are and also  offer clinical support in school, work, or other confidential community settings. These  options provide a flexible and convenient way to receive counseling services from the  comfort of your own home or office. 

What is the cost of therapy?

At Universal Therapeutic Services, we understand that insurance policies can vary significantly in terms of limitations and coverage benefits. To provide clarity on your insurance coverage for therapy services, our billing team will verify your policy and offer you a Letter of Financial Responsibility prior to commencing therapy sessions. We recognize that unexpected expenses can be challenging, and our goal is to ensure that you are well-informed before starting treatment. In situations where your insurance plan does not offer coverage or only provides limited coverage for therapy services, we are committed to working with you to explore other options to help you obtain the services you require.

Which insurance plans do you accept?

We accept a wide range of insurance plans, including All SC Medicaid [Healthy Connections  Medicaid, Absolute Total Care, Ambetter (by Absolute Total Care), Blue Choice (Healthy Blue),  Humana Healthy Horizons, Select Health (First Choice), Molina.], United Healthcare, Aetna,  Wellcare, Blue Cross Blue Shield, Cigna, and private pay. Our team provides patients with a Letter  of Financial Responsibility that outlines the specific details of their individual insurance plan. For  more information on insurance and billing for therapy services, please feel free to contact our billing  specialist directly at Info@UniversalTherapeuticServices.com or (864) 405-3044.

Do I need a referral to start therapy?

Yes, at Universal Therapeutic Services we require a referral from a qualified physician, other appropriate medical practitioner, or individual in need of care to initiate the intake  process and determine medical necessity.  

How long does it take to get services started, and what is your waitlist like?

Our waitlist times are determined by client demand and clinician availability. We prioritize  providing services to those who have been waiting for the longest, while also ensuring that  our therapists are the right fit for your family and its specific needs. 

What areas do you serve?

Our clinicians offer therapy services to clients throughout South Carolina and are primarily based in  the Upstate of South Carolina. In person services are offered at our clinical office located at 103  Lydia Street, Greenville, SC 29605. and through teletherapy services, providing digital access to  therapy from the comfort of your own home or any other private location.

What are your office hours?

While our office hours at Universal Therapeutic Services are Monday through Friday, 9 a.m. to 5 p.m., we understand that these hours may not always be convenient for everyone. Therefore, our clinicians strive to accommodate the schedules of the families they work with and may have availability outside of these hours.

What therapy services do you offer?

At Universal Therapeutic Services, we provide clinical services that include: evaluation services (i.e.,  screenings, bio-psycho-social assessments); individual, group psychotherapy, family psychotherapy, group psychotherapy, grief/trauma therapy, and teletherapy services.

What ages do you work with?

Our clinicians take pride in serving clients in all stages of development and growth starting  as young as 2 years old, to our beloved senior community. 

Can I choose my therapist?

At Universal Therapeutic Services, we prioritize matching our clients with therapists who possess the necessary specialized expertise. While we strive to find you a qualified provider as soon as possible, we also understand that you may prefer a specific clinical provider. In such cases, we will place you on a waitlist until they become available. However, please note that delays may occur in initiating therapy services due to the availability of your preferred provider.

Can I meet my therapist before we begin therapy services?

Due to the high demand for our therapy services, it can be difficult to schedule a meeting with one of our clinicians before starting treatment as they prioritize their current patients’ needs. To help you choose a clinician who is a good fit for you, we recommend checking out their biographies on our website. If you have any questions or concerns about our clinicians, please don’t hesitate to contact us.